Answers for the people who carry the weight.

No. You can book a session directly, without a referral from a doctor or your employer. If you are reaching out as an individual or family member, you are in control of starting care on your own terms.

Yes. Sessions with our clinicians are confidential and held within the standards of their professional college. If your organization has a program with us, what you discuss in session is never reported back to your employer. Confidentiality is the foundation of everything we do.

Most of our clinicians are covered by major extended health plans. Coverage depends on your specific plan and the clinician's designation, so we recommend checking your benefits for Registered Clinical Counsellors and Registered Social Workers. We are happy to help you understand what your plan covers before you book.

Both. Several of our clinicians offer in-person sessions at locations across the Lower Mainland, and all offer secure telehealth so you can meet from wherever you are. You can choose what fits your schedule and comfort.

No. While our clinicians specialize in care for first responders, frontline professionals, and their families, we welcome individuals seeking trauma-informed counselling more broadly. Our team understands the realities of high-stress work and the people who share life alongside it.

In British Columbia, WorkSafeBC may cover mental health treatment for work-related conditions such as post-traumatic stress disorder, and certain conditions are presumptively covered for eligible first responders. Coverage depends on your specific claim and circumstances. We can help you understand your options and coordinate care. For Veterans and RCMP members, coverage may also be available through Veterans Affairs Canada or the RCMP provider network.

An operational stress injury is a persistent psychological difficulty that results from operational duties in high-stress roles such as first responder, military, or public safety work. It is an umbrella term that can include post-traumatic stress, anxiety, depression, and other conditions arising from cumulative exposure to traumatic or stressful events on the job. It is a recognized occupational health concern, not a personal weakness.

Look for a registered clinical counsellor or social worker who specializes in trauma-informed care and understands operational culture, shift work, and the cumulative toll of critical-incident exposure. At Valour Health Group, every clinician focuses on the public safety community, so you do not need to explain the realities of the job before getting help. You can reach out directly and we will match you with the right person.

Most organizations already have an Employee and Family Assistance Program, and few of their people use it. Our Operational Resiliency Programs are not a phone number that sits unopened. They are an ongoing, managed program built specifically for public safety, combining annual check-ins, post-incident response, ongoing risk monitoring, and personalized programming under one clinical framework. The goal is a program your people actually use because it understands their work.

An Operational Resiliency Program brings four components together as one system: annual clinician-led check-ins, post-critical incident response, ongoing risk monitoring, and personalized programming built around your organization's specific gaps. Annual check-ins and incident response are also available as standalone solutions if you need a specific piece rather than the full program.

No. Ongoing risk monitoring is clinician-held and confidential. It is never reported back to the employer. The purpose is to make sure no one falls through the cracks clinically, not to give leadership a list of names. This boundary is what makes the program safe for your people to engage with honestly.

Yes. Annual Check-In Programs, Post-Critical Incident Response, and Training & Workshops are all available as standalone solutions. Many organizations start with one piece and grow into the full Operational Resiliency Program over time. We will help you scope what makes sense for your sector and workforce size.

Leadership Support is confidential wellness support for the chiefs, supervisors, and senior leaders who carry the weight of the organization. It is built around the actual demands of leadership and command stress. It is support for the people who lead, not a performance-management or reporting function.

We work with fire and rescue, law enforcement, paramedic and emergency medical personnel, CBSA officers, provincial and federal corrections, 911 dispatchers and call-takers, bylaw and public safety officers, and the families of first responders. Our programs are profession-specific, built around the culture and exposure of each role.

It starts with a conversation. We assess your organization, identify the specific pressures your people face, and build a program around what we find rather than a fixed template. A complete program typically combines preventative annual check-ins, post-critical incident response, ongoing confidential risk monitoring, and personalized education, run as one coordinated system. You can begin with a single service or the full Operational Resiliency Program. Reach out to scope what fits your department, sector, and workforce size.

An effective critical incident response goes beyond a single group debrief. It should include peer integration that works with the people your members already trust, clinician oversight to guide the right approach, staged follow-up over the days and weeks when delayed reactions surface, and a clear, low-friction path to escalate to one-on-one clinical care when someone needs more. The strongest programs are set up before an incident happens, not assembled in the aftermath.

Peer support is provided by colleagues who share lived operational experience and offer connection, understanding, and a first point of contact. Clinical counselling is provided by registered clinicians trained to assess and treat mental health conditions. The two work best together: peers offer trust and early reach, while clinicians provide professional care and clear escalation when it is needed. Our programs integrate with your existing peer support rather than replacing it.

We are based in British Columbia and serve clients across the province through in-person sessions in the Lower Mainland and secure telehealth throughout BC and beyond. Our office hours are Monday to Friday, 9:00 to 17:00.

Availability varies by clinician. Some of our counsellors are actively accepting new clients, while others maintain a waitlist. When you reach out, we will help match you with a clinician who fits your needs and availability as quickly as possible.

If you or someone you care about is in immediate danger, call 9-1-1. For mental health crisis support, call or text 9-8-8, the Suicide Crisis Helpline, available 24/7. Valour provides ongoing clinical care and is not a crisis line, so please use these resources for urgent support.

Book a consultation and we will scope the right workforce mental health system for your organization, sector, and workforce size. There is no obligation, and the first conversation is simply about understanding what your people need.