Privacy Policy

Last updated: June 2026

Valour Health Group ("Valour", "we", "us", or "our") is committed to protecting the privacy of the people we serve and everyone who visits our website. This Privacy Policy describes how we collect, use, disclose, and safeguard your information in accordance with British Columbia's Personal Information Protection Act (PIPA) and other applicable Canadian privacy legislation.

Information we collect

We collect information in a few ways, depending on how you interact with us:

• Information you provide. When you contact us, book a consultation, or submit a form, we may collect your name, email address, phone number, organization, and any details you choose to share about your situation or inquiry.
• Information collected automatically. Like most websites, we may collect limited technical information such as your browser type, device, and general usage patterns to help us understand how our site is used and to improve it.

How we use your information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Coordinate appointments, consultations, and follow-up
• Verify coverage and communicate with you about your care or inquiry
• Improve our website, services, and communications
• Meet our legal, regulatory, and professional obligations

How we protect your information

We take the security of your information seriously. We use appropriate physical, organizational, and technological safeguards designed to protect your information against loss, theft, and unauthorized access, use, or disclosure. Sessions and communications are handled in ways that comply with Canadian privacy standards.

While we work hard to protect your information, no method of transmission over the internet is completely secure. We encourage you to share sensitive details through secure channels we provide rather than by ordinary email.

Sharing your information

We do not sell your personal information. We only share information in limited circumstances, including:

• With your consent, or as needed to provide a service you have requested
• With service providers who help us operate, under appropriate confidentiality obligations
• Where required or permitted by law, or to meet professional and regulatory obligations
• Where necessary to protect the safety of an individual or the public, consistent with our professional duties

Your choices and rights

You have the right to access the personal information we hold about you and to request corrections. You may also withdraw consent to certain uses of your information, subject to legal and professional limitations. To make a request, please contact us using the details below.

Retention

We keep personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law and our professional obligations. Clinical records are retained in accordance with the standards set by our clinicians' regulatory colleges.

Third-party links

Our website may link to external resources and tools operated by other organizations. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies before sharing information with them.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date above. We encourage you to review this page periodically.

Contact us

If you have questions about this Privacy Policy or how your information is handled, please get in touch and we will be glad to help.